Refund & Exchange Policy
At Sneha Collections, we stand by the quality of our craftsmanship. Your trust is our most valuable asset.
1. Return & Exchange Window
- We accept returns and exchanges within 5 days of the delivery date.
- All return or exchange requests must be submitted within this timeframe.
- Exchange is available within 5 days of delivery for eligible orders.
2. Eligibility for Refund or Exchange
- ✅ If any product is received damaged or if a wrong saree/product is delivered, a refund will be given or an exchange can be arranged.
- 🚫 Refund or exchange applies only for wrong or damaged products.
- ❌ No refund or exchange will be provided for size, color, or design preferences.
3. Product Condition
- Products must be unused and returned in their original packaging with all tags intact.
- Any product that shows signs of use will not be eligible for return or exchange.
4. Proof Required
- Customers must provide a proper unedited unboxing video from start to finish as proof.
- The damage or wrong product must be clearly visible in the video.
- Claims without proper proof will not be accepted.
5. Non-Returnable/Exchangeable Items
- Items that have been worn, washed, or altered.
- Items without original tags or packaging.
- Items purchased during a sale or clearance event (unless damaged or incorrect).
6. Return & Refund Process
- Request Approval: Contact us within 7 days of delivery through our Contact Page. Include order number, reason, and unboxing proof.
- Review & Confirmation: Our team will review your request and respond within 2 business days.
- Return Shipping: If approved, we provide a label. Costs are the customer’s responsibility unless it's our error.
- Processing: Once inspected, refunds are initiated within 5 business days.
7. Important Notes
• Refunds or exchanges will not be accepted without valid proof.
• If there is no damage or wrong product, no refund or exchange will be provided.
• All decisions regarding refunds or exchanges are at the sole discretion of Sneha Collections.
This policy is effective from 29-03-2026 and may be updated without prior notice.
8. Have a Query?
Our support team is here to assist you with any questions regarding your order, returns, or exchanges.
Contact Support Page